Operations Control Officer

Job Description

Core Responsibilities
·       Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs.Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.
·       Coordinate and support overall, trolley, taxi and porter operations.
·       Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the  CCTV footages.
·       Provide ad hoc administrative support to Duty Ops Manager when required.
·       Alert the respective duty Supervisor on key event of the day.
·       Perform any other duties assigned by management.

Trolley Operations
·       Monitor the supply and demand of trolleys using the associated systems.
·       Perform routine checks as stipulated in the SOP.
·       Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused    trolleys when required.
·       Provide regular updates to CAG using relevant platforms on real-time trolleys levels at designated locations.
·       Receive direct information and report any incidents related to trolley operations to the Operations Supervisor for prompt response and assistance.

Taxi Operations
·       Monitor the supply and demand of taxis using the associated systems.
·       Activate taxi supply when necessary, including phone calls to taxi operators and urgent calls.
·       Ensure all terminal workstations and TMS area functioning including verifing and updating the accuracy of information in the taxi systems.
·       Observe and report the status of passenger queue ensuring appropriate actions are taken to accommodate  passengers in queue.
·       Plan for taxi supplies and take appropriate action in the administration of taxi coordination.

Periodic Duties
·       Generate service utilization reports
·       Cover Operations Supervisor’s duties as assigned.
·       Cover Duty Manager’s duties in their absence for coordination.
·       Undertake ad hoc quality/operations improvement projects/tasks as assigned

Job Requirements

Job Specifications (Qualifications/Experiences):
·       Diploma in Science/Engineering/ Supply Chain or equivalent.
·       Minimum 2 years of supervisory experience in quality/operations functions.
·       Possess good interpersonal, communication and organizational skills.
·       Confident in managing and influencing stakeholders in TMC.
·       Adaptable to change and a good team player.
·       Microsoft Proficient
·       Able to work on shift duty.
·       Able to obtain an Airport Pass (Airside)
·       12 hours shift, Work 4 days off 3 days.

Work Location (MRT)

Work Location