Customer Support Specialist

Job Description

- Provide outstanding customer service by efficiently managing inquiries and support through phone and email communication channels.
- Professionally handle high volume of inquiries from clients and customers. 
- Take ownership of achieving individual KPIs and contributing to overall team performance goals.
- Assist in driving, developing and improving BullionStar’s customer care program.
- Continuously identify work process improvements. 
- Communicate effectively to other members of the team and the team lead when help is needed. 
- Uphold a high level of integrity by ensuring customer information remains strictly confidential at all times.
- Perform office-based administrative duties whenever required.

Job Requirements

- Meticulous: As you will be dealing with highly valuable items, you are to be meticulous and diligent in all aspects of the role, e.g., conducting inventory audits, testing the authenticity of the precious metal product, handling cash, etc.
- Versatile: You are required to switch between speaking with customers, to hands-on operational work, to desk-bound administrative work throughout the day.
- Great Communicator: You need to be proficient in verbal and written English to communicate effectively with our customers. Fluency in additional languages and/or dialects is a plus. (Good communication skills in other language and/or dialects language to build and maintain relationships with other customers) As part of an integrated and international team, you are furthermore encouraged to communicate openly and directly across all levels of the organization.

Work Location