Customer Service Officer, iShopChangi

Job Description

Core Responsibilities:
Counter Duties
- Handle  all duties required at the ISC counter, including end-to-end fulfillment for departure and/or arrival orders.
- Receive and process orders accurately and timely on Warehouse Management System (WMS). 
- Perform thorough check on item description, quantity and customer      information.
- Monitor order status and coordinate with merchants and runners to ensure timely fulfillment of orders.
- Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
- Assist with Changi Rewards membership enquiries, redemptions, and other marketing      campaign giveaways as stipulated by CAG. 
- Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
- Ensure compliance with SOPs and service standards.

Runner Duties
- Responsible for the transfer, delivery and/or collection of items within terminals  (counters, merchants, and NT backroom), ensuring orders are correct and      quality checks are performed.

Checker Duties
- Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties
- Perform housekeeping duties and always ensure cleanliness of the counter and backroom.
- Assist with any other duties as assigned by management.

12 hours shift, 4 days work week
Select 1 fixed shift:
10am - 10pm  OR
10pm - 10am

Job Requirements

Requirements
- Pleasant personality with at least 1 year of customer service experience
- Able to use use simple excel and words  office  

Work Location (MRT)

Work Location